Reducing Burnout and Resignations Among Frontline Workers: A Field Experiment

Copyright
2021
Published By
ResearchGate GmbH

This journal article discusses how government agencies around the world struggle to retain frontline workers as high job demands and low job resources contribute to persistently high rates of employee burnout. It also includes strategies for reducing burnout based on a multi-city field experiment involving 911 dispatchers.

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Published on 10/22/2021