The HUB should be housed in a neutral entity in the community with strong financial infrastructure and community partnerships. In Summit County, the HUB is housed at Akron Summit community Action, Inc. (ASCA), a private non-profit dedicated to addressing the needs of low-income residents. ASCA acts as the administrator of a variety of programs addressing the social determinants of health, including Head Start, Energy Assistance, the Foster Grandparent Program, Circles, Earned Income Tax Credit and Neighborhood Development.
A centralized, web-based software system (Care Coordination Systems) is being used to ensure standardization of assessments, referrals, and client records. A single software system for all care coordinating agencies allows the HUB to reduce duplication of services, identify gaps in services, track outcomes, and measure the effectiveness of the program. It also provides security for protected health information and allows the HUB to bill insurance companies and Medicaid for services.